Store Policy

Payment plans

At MountainCresties I strive to make high-end and healthy crested geckos accessible. For this reason I offer a variety of flexible payment plans, details can be seen below!

All payment plans require a 15-25% non-refundable deposit. The deposit amount depends on the payment plan, but I'm flexible, so let me know if you need an exception to be made and I'll do my best to work with you!

Your gecko will not be shipped until he/she is fully paid off. Please keep this in mind when choosing a payment plan length, especially with bad weather approaching!

Payment plans are available for purchases of up to 3 geckos at all time! Special consideration will be made for larger purchases.

4-week payment plan

This payment plan is best for those who just need to wait until the next paycheck. With this payment plan you are required to pay a 15% non-refundable deposit and have a 4-week window to pay off the gecko, just pick a date or multiple dates and pay then!

6-week payment plan

With this payment plan you are required to pay a 20% non-refundable deposit. The remaining amount owed may be split equally into 4 different payments to be paid bi-weekly, 2 different payments to be paid monthly, or 8 different payments to be paid weekly.

10-week payment plan

With this payment plan you are required to play a 25% non-refundable deposit. The remaining amount owed may be split equally into 4 different payments to be paid bi-weekly or 10 different payments to be paid weekly.

12-week payment plan

With this payment plan you are required to pay a 25% non-refundable deposit. The remaining amount owed may be split equally into 6 different payments to be paid bi-weekly or 12 different payment to be paid weekly.

Pre-established geckos

I occasionally sell geckos as "Pre-established", this means that the gecko is not at a weight that I would be comfortable shipping him/her at. The health of the gecko always comes first! If you purchase a pre-established gecko you must be prepared to wait a few weeks before he/she can be shipped, although typically pre-established geckos reach shipping weight (3g) within a month of purchase. If you purchase a pre-established gecko and an established gecko in the same purchase, the established gecko will not be shipped until the pre-established gecko can be shipped with him/her unless the shipping fee is paid twice.

Shipping

United States

Geckos are not shipped to residential addresses unless discussed before purchase and found to be appropriate. Geckos are typically shipped to FedEx Ship Centers via FedEx priority overnight shipping. This is only when the weather permits, if the weather does not permit, I will hold onto your gecko until shipping is safe. Geckos are shipped out Monday through Wednesday. You must provide me with an address to ship your gecko to within a week of it being requested. If this is not done the purchase will be considered canceled and you will receive a partial refund if requested. Shipping starts at $25 and goes up to $85. Reach out for a shipping quote!

Canada

I now offer shipping to Canada via Reptiles Express! This is a two day process, so the weight requirement is higher. Your gecko must be 5g before he/she is shipped. Typically I like to offer free shipping, but for shipments to Canada shipping price is determined on a case by case basis. This is only because Reptiles Express does not have live-arrival insurance.

Live-arrival guarantee and conditions

For live-arrival to be guaranteed you must pick-up your gecko from the FedEx Ship Center within two hours of being available for pick-up unless otherwise discussed before purchase, and send an unboxing video of the gecko within one hour of pick-up. If these two parameters are not met you will not receive compensation under any circumstances. A gecko may drop his/her tail before, during, or after shipping, for which I am not responsible. Once you receive your gecko you are fully responsible for him/her. If the gecko arrives dead and the parameters described above are met, you will receive store credit for the full price of the gecko plus a 10% discount.

7 day health guarantee and conditions

To be eligible for my 7 day health guarantee you must send a video of the gecko in his/her enclosure and you must provide proof that the gecko is being kept at an appropriate temperature, you must send these on the day of delivery. You must also contact me immediately if any issues arise. The gecko's passing cannot be the fault of the recipient as determined by myself or general public opinion. If the gecko passes within 7 days and you are eligible, you will receive store credit for the full price of the gecko and a 10% discount. In the event that a treatable medical issue is discovered within 7 days of delivery and you are eligible for the 7 day health guarantee, I will compensate you for treatment up to $100 or you may opt to exchange the gecko.

Color

The photos used in a listing are always the best representation that I can get of the gecko. The gecko will not look this way at all times. I can provide additional photos and/or videos upon request. Color may also vary between different computer and phone screens. Color is never guaranteed.

Returns

I do accept returns, but I am not required to pay for the gecko or the price of shipping. However once I receive the gecko I may pay for the price of shipping, and in some instances, will offer a partial refund or store credit. If you need to return your gecko contact me and I will do my best to help you!

Cancellations

I do accept cancellations. If the purchase is canceled within 24 hours after payment is sent you will receive a full refund. If the purchase is cancelled any later you will receive a 75% refund or store credit for the full price of the gecko if you'd prefer that. If a purchase was made and I have made efforts to contact you with no response for 2 weeks the purchase will be considered canceled.

Sexing

The sex of a gecko weighing under 25g is not guaranteed unless otherwise stated. I loupe every gecko with 30X and 60X loupes to formulate my evaluation of the gecko's sex. Geckos may develop pores after the purchase was made, I can not be held responsible for this.

Weight

I cannot guarantee that you will receive your gecko at the weight that he/she was listed at. It is very common for geckos to lose some weight during and after shipping. It is also likely that your gecko will gain weight while in my care. If you receive your gecko and he/she is less than 70% of his/her listed weight and he/she has not lost his/her tail, you may opt to return the gecko after he/she has a week to rest and receive a full refund or store credit plus a 10% discount.